Terms of service

These terms apply when you use carvoyainc.com or arrange vehicle transport with Carvoya Inc. (“Carvoya”, “we”, “us”), an auto transport company based in Massachusetts. By requesting a quote or booking a shipment, you agree to them.

Last updated: November 2026.

What we do

Carvoya arranges door-to-door vehicle transport within the 48 contiguous United States. We match your shipment with a carrier for your route, vehicle and timeline. The carriers we work with are independent, FMCSA-compliant, DOT-licensed and insured, and are vetted before we use them. The carrier performs the transport; we coordinate the shipment and stay in touch with you throughout.

Estimates and your final price

• The price shown by the quote form on this website is an estimate, calculated per vehicle from approximate driving distance and the details you enter.
• Your dispatcher confirms the final price with you before a carrier is booked. A quote request on its own does not create a booking or any obligation for you.
• The final price may differ from the estimate if the actual addresses, vehicle, condition or service differ from what was entered.
• Payment terms, including when and how payment is due, are confirmed with you before booking.

Pickup and delivery dates

Pickup and delivery dates are estimated windows, not fixed appointments. Carriers are affected by traffic, weather, road closures, mechanical issues and other stops on their route. We will keep you informed of changes, but we cannot promise a specific day or time, and we are not responsible for costs caused by a delay, such as rental cars or travel changes, unless the law requires otherwise. Expedited service gives your shipment priority dispatch; it does not make a date certain.

Your responsibilities

• Accurate information. Give us correct addresses, contact details and vehicle information, including whether the vehicle runs. An inoperable vehicle needs a carrier with a winch, which changes the price.
• Access. The carrier will come as close to each address as it can safely and legally. If a street can’t take a large truck, you agree to meet the driver at a nearby safe location.
• Someone present. You, or a person you name, must be available to release the vehicle at pickup and receive it at delivery, with photo ID.
• A prepared vehicle. The vehicle should be in the condition you described, with no active fluid leaks, alarms disabled or explained, and toll tags removed. Our preparation guide explains what to do.
• The right to ship it. You confirm you own the vehicle or are authorized to arrange its transport.

Personal items in the vehicle

You may leave a limited amount of personal belongings in the vehicle, secured and out of sight. If they weigh more than 50 lb in total, a heavy-load fee applies. Personal belongings travel at your own risk and are generally not covered by the carrier’s insurance. Do not leave valuables, cash, important documents, firearms, or anything illegal, flammable or hazardous in the vehicle.

Inspection and the bill of lading

At pickup, you and the driver do a thorough on-site inspection of the vehicle and the driver records its condition on the bill of lading. Check it carefully before you sign and keep your copy. At delivery, you and the driver do another thorough on-site inspection before you sign. Any new damage must be written on the delivery bill of lading before you sign it; signing it without notes is treated as confirmation that the vehicle arrived in the recorded condition.

Damage and claims

If you find damage that was not recorded at pickup, note it on the delivery paperwork, take photos, and contact us as soon as possible. We will help you with the carrier’s claims process. Claims for damage in transit are handled under the carrier’s insurance and its terms. Carvoya is not liable for pre-existing damage, normal road wear on open transport, mechanical or electrical faults not caused by the carrier, or personal items left in the vehicle.

Changes and cancellations

If your plans change, contact us as soon as possible. Any cancellation or rescheduling terms are confirmed with you at booking. If a carrier arrives as agreed and the vehicle is not available, not as described or cannot be released, additional charges may apply.

Using this website

We try to keep the information on this website accurate and current, including our guides, but it is general information, not legal or professional advice. Typical timings and other industry ranges are typical figures, not promises. You agree not to misuse the website, including by submitting false quote requests or trying to interfere with how it works. The website content, design and branding belong to Carvoya.

Limits on our liability

To the extent the law allows, Carvoya is not liable for indirect or consequential losses, such as lost income, travel costs or loss of use of the vehicle. Nothing in these terms limits any rights you have that cannot be limited by law.

Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts.

Changes to these terms

We may update these terms from time to time. The version on this page on the date you book applies to your shipment.

Contact us

Questions about these terms? Email dispatch@carvoyainc.com or call (413) 231-6888, 24/7. See also our privacy policy.